Enter your tracking number below to get real-time updates on your shipment's location and status.
Your tracking number was provided in your shipping confirmation email. It typically starts with NX, NXA or NXO.
* This is a demo tracking result. Live tracking is connected to your actual shipment data when you are a client.
As a RongRong Supply Chain client, you automatically receive email and WhatsApp updates at every major milestone — no manual checking required.
Send your tracking number to our WhatsApp number and get instant status updates in your preferred language — English or Mandarin.
Active clients have access to our full portal with live map tracking, document downloads, and shipment history going back 2 years.
Your tracking number is in your shipment confirmation email from RongRong Supply Chain. It begins with NX followed by your shipment type (A=air, O=ocean) and a unique number.
Air shipments update in near real-time. Ocean shipments update every 12–24 hours. If there is no update for over 48 hours, contact your account manager.
Contact your account manager immediately. Our customs team will identify the issue and resolve it. Most holds are resolved within 1–2 business days.
Yes — active clients have portal access with a full dashboard showing all open shipments simultaneously.